Returns and exchanges

You can return an item if

• it is within 10 days of receipt;
• the packaging is unopened and the seal sticker is intact;
• there are no signs of use: no writing, stamps, folds or stains.

You cannot return an item if

• the packaging has been opened or the seal is damaged;
• the passport has writing, stamps or stickers in it, or is creased, stained or damaged by the buyer.

Souvenirs with stamps and notes become personal items and cannot be returned.

Defects

If you find a manufacturing defect (printing error, binding defect, missing pages), tell us within 14 days of receipt and send a photo. We will replace the item or refund you, even if the packaging has been opened.

How to return

Message us ([email protected], Telegram or WhatsApp) with the order number or date of purchase, the reason and a photo of the item. We will tell you where to hand it over.

We refund by the same method you paid within 10 days of receiving the item. Return shipping is paid by the buyer, except for defects.